13- BIRD (13- 24-73) 10am to 7pm AEST (Monday to Friday)
or Billing & Account Enquiries
13- BIRD (13- 24-73) 10am to 7pm AEST (Monday to Friday)
or Sales Information
1300 36 36 05 (24hrs 7 days a week)
Or Technical Assistance
P.O. Box 6097
St.Kilda Rd Central, Vic, 8008
Or click here.
If you need the assistance of an interpreter, please call the Translating and Interpreter Service (TIS National) on 131 450 and ask to be connected to Dodo Australia. Please call between (10am to 7pm AEST) Monday to Friday.
TTY users phone 133 677 then ask for:
131 602 for Customer Service
132 473 for Sales
1300 36 36 05 for Technical Support
74 680 877 366
1300 552 649
+61 3 9868 9952
Please tell us if you have any concerns or complaints about our service.
We at Dodo are committed to providing excellent customer service. To do that we need to know where things are going wrong, and we need you to help us.
Please tell us about any concerns, problems or complaints you may have about our products or services. We also welcome any helpful comments or compliments you may want to make about our staff or products.
We take your feedback seriously, as we think it is the best way for us to identify and correct our problems, all of which will help improve our service to you.
Please call us on 13 BIRD (13 24 73) and let one of our customer service representatives know about your problem or complaint. We will try to resolve your problem right away, and if we cannot, we will take steps to get the problem resolved as quickly as possible. We will acknowledge receipt of your written (mail/fax/email) complaint within 48 working hours. We will seek to provide a fair and reasonable resolution in a welcoming and courteous manner at the first contact. In the event we are unable to resolve your complaint at first contact, we will explain why and give you a timeframe if at all possible. We will also advise you of our follow up processes to keep you informed of the progress of your complaint.
You can also use our Online Support system at http://response.dodo.com.au or you can email one of our dedicated email addresses:
complaints@dodo.com.au – Complaints.
If you have a complaint that you would like resolved, you can e-mail this address. Please provide your username, account number, date of birth, contact phone number, your address and details of your complaint.
customerfeedback@dodo.com.au – Feedback and compliments.
Not looking for a reply and just want to provide us with general feedback or wanting to pass on a compliment about one of our staff? Please email this address.
privacy@dodo.com.au – Privacy complaints
If your complaint relates to how we have collected, held, used or disclosed personal information, or you wish to know what personal information we hold about you, please address your complaint our Privacy Compliance Officer.
You can also send us a letter detailing your concern or complaint to:
Complaints Team
P.O. Box 6097
St Kilda Road Central VIC 8008
Remember - we are always happy to provide you with a written response, all you need to do is ask.
If you are unhappy with our efforts to resolve your complaint or problem, then you have the right to ask to have your complaint referred to a higher level within our customer service centre. We will have one of our complaint managers review your problem and provide you with a prompt response.
If you remain unhappy with our resolution of your complaint, you also have the right to refer the complaint to the Telecommunications Industry Ombudsman (TIO). The TIO is a free and independent alternative dispute resolution scheme for small business and residential consumers in Australia, who have a complaint about their telephone or Internet service.
Telecommunications Industry Ombudsman
Freecall: 1800 062 058*
Website: www.tio.com.au
TTY: 1800 675 692
Translator & Interpreter Service: 131 450
* Calls from mobile phones will be charged at the applicable mobile rate.
