Call 13- BIRD (13- 24-73) 8am to 6pm AEST Monday to Friday
To fax a document to us dial 1300 37 43 19
13- BIRD (13- 24-73) 10am to 7pm AEST (Monday to Friday)
Dodo Power & Gas P/L
PO Box 6097
St Kilda Rd Central
VIC 8008
If you need the assistance of an interpreter, please call the Translating and Interpreter Service (TIS National) on 131 450 and ask to be connected to Dodo Power & Gas. Please call between 8am and 6am AEST Monday to Friday.
TTY users phone 133 677 then ask for:
1300 37 47 57 for Customer Service
132 473 for Sales
ABN
15 123 155 840
Please tell us if you have any concerns or complaints about our service.
We at Dodo are committed to providing excellent customer service. To do that we need to know where things are going wrong, and we need you to help us.
Please tell us about any concerns, problems, or complaints you may have about our products or services. We also welcome any helpful comments or compliments you may want to make about our staff or products.
We take your feedback seriously, as we think it is the best way for us to identify and correct our problems, all of which will help improve our service to you.
Please call us on 13- BIRD (13- 24-73) and let one of our customer service representatives know about your problem or complaint. We will try to resolve your problem right away, and if we cannot, we will take steps to get the problem resolved as quickly as possible. We will acknowledge receipt of your written (mail/fax/email) complaint within 48 working hours. We will seek to provide a fair and reasonable resolution in a welcoming and courteous manner at the first contact. In the event we are unable to resolve your complaint at first contact, we will explain why and give you a timeframe if at all possible. We will also advise you of our follow up processes to keep you informed of the progress of your complaint.
customercare@dodo.com.au - Enquiries and Complaints
If you have a complaint that you would like resolved, you can e-mail this address. Please provide your username, account number, date of birth, contact phone number, your address, and details of your complaint.
privacy@dodo.com.au - Privacy complaints
If your complaint relates to how we have collected, held, used or disclosed personal information, or you wish to know what personal information we hold about you, please address your complaint our Privacy Compliance Officer.
You can also send us a letter detailing your concern or complaint to:
Dodo Power & Gas Complaints Team
P.O. Box 6097
St Kilda Road Central VIC 8008
Remember - we are always happy to provide you with a written response, all you need to do is ask.
If you are unhappy with our efforts to resolve your complaint or problem, then you have the right to ask to have your complaint referred to a higher level within our customer service centre. We will have one of our complaint managers review your problem and provide you with a prompt response.
You can also get an independent review of your complaint.
If you remain unhappy with our resolution of your complaint, you also have the right to refer the complaint to the Energy Ombudsman for your State. The Energy Ombudsman service is a free and independent alternative dispute resolution scheme for small business and residential consumers who have a complaint about their electricity or gas service.
Energy and Water Ombudsman Victoria (for complaints you can't resolve with Dodo Power & Gas)
Ph: 1800 500 509
Website: www.ewov.com.au