Faults and Emergencies

Electricity Distributors

Distributors own and manage the poles and wires in the street to deliver electricity to your home. There are five electricity distributors licensed to deliver electricity to consumers through their networks, and they are each responsible for a geographic region of Victoria.

Distribution Company Distribution Zone (areas served) Map NMI prefixes 24 hour Faults Number Online Fault Information General Number
Powercor Australia
www.powercor.com.au
Western suburbs and western Victoria Map 620 13 24 12 Click here 13 22 06
SP Ausnet
www.sp-ausnet.com.au
Outer northern and eastern suburbs and eastern Victoria Map 630 13 17 99 Click here 1300 360 795
United Energy Distribution
www.ue.com.au
Southern suburbs and Mornington peninsula Map 640 13 20 99 Click here 1300 131 689
Citipower
www.citipower.com.au
City and inner suburbs Map 610 13 12 80 Click here 1300 301 101
Jemena
www.jemena.com.au
Northern and south-western suburbs Map 600 13 16 26 Click here 13 16 26