Credit Management



How do I stay in control of my bills?


We provide the following to manage your credit exposure:


  1. You can check your usage at any time by logging into Account Management. You can also all our customer service team on 13 BIRD for the same information.
  2. You can restrict certain services (such as some call types and Premium SMS) associated with higher fees
  3. For some account types, if you incur usage charges that are significantly higher than your monthly service fee, we can notify you by SMS.
  4. Some of our plans (including data plans) do not have any charges for exceeding your limits (your speed may be reduced instead).
  5. If you are out of contract, you can switch a mobile service to a pre-paid plan where you pay for a certain amount in advance.

Please contact us on 13 BIRD if you have any queries or wish to make any changes to your plan or account.