Summary of Frequently Asked Questions   (top)

General
• Can I change from Pre-Paid to non Pre-Paid and vice versa?
• How do I recharge my Pre-Paid Mobile?
• How long does it take to activate the service?
• My phone is asking for a PUK... what is a PUK?
• My handset is advising that it's locked, what now?
• Can I make international calls?
• I put my SIM in and get 'Sim Error', what now?
• How do I know how much credit i've got left?
• Is there an expiration date on my credit? If so, when is it?
• Can I use premium message service?
• What is your network coverage like?
• I've lost my SIM (or had it stolen), can I get a new one? Will that cost me anything?
• What is a Starter Pack?
• Where can I purchase a Starter Pack?
• What is a recharge? Where can I do it?
• How much do the calls cost?

Keep Your Number / Porting
• What is porting?
• How do i transfer my number to Dodo?
• How long does it take to bring my number across?
• Can i keep my existing number, even if I currently use a post-paid service?
• What does it cost to Port across to Dodo?
• Does my existing contract transfer when I port?
• Can I port to Dodo from my existing CDMA network?
• What problems may I encounter when porting?

Q. Can I change from Pre-Paid to non Pre-Paid and vice versa?   (top)

Yes, you can port your number between our Pre-Paid and Post-Paid services. Post-Paid contracts may apply. Please see our website for more information.

Q. How do I recharge my Pre-Paid Mobile?   (top)

Please see the section on this webpage related to ‘Recharging’.

Q. How long does it take to activate the service?   (top)

Activation can take up to 24 hours providing there is no problems with porting. The process takes about 3 hours.

Q. My phone is asking for a PUK... What is a PUK?   (top)

A PUK is a Personal Unblocking Key. If you have entered your PIN into your mobile three times unsuccessfully, your SIM will block as a security measure. In order to unblock your phone, you will need to enter your PUK which you can obtain from either your starter kit, or by contacting our customer service department. Be careful while entering your PUK, if you enter it serveral time incorrectly, your SIM may be block permanently.

Q. My handset is advising that it's locked, what now?   (top)

Please see the section relating to PUK.

Q. Can I make international calls?   (top)

Yes, International calls can be made on your Dodo Pre-Paid Mobile. Please see our "Full Call Rates" section for rates, or call 131-602 for more information.

Q. I put my SIM in and get 'Sim Error', what now?   (top)

This error could be for a number of reasons. Firstly remove your SIM and battery, and reinsert. If you continue to experience problems. please contact our customer service department.

Q. How do I know how much credit i've got left?   (top)

You can get an up-to-date credit balance by calling 12-66-22 from your Pre-Paid mobile.

Q. Is there an expiration date on my credit? If so, when is it?   (top)

Please refer to the section on the website about ‘Rates’ for further information on credit expiry.

Q. Can I use premium message services?   (top)

Premium messages are currently unavailable.

Q. What is your network coverage like?   (top)

Great! Click here to view our coverage maps.

Q. I've lost my SIM (or had it stolen), can I get a new one? Will that cost me anything?   (top)

Replacement SIMs will incur a charge of $15.00. Please call us on 131 602 for further information.

Q. What is a Starter Pack?   (top)

A Starter Pack contains a Dodo Pre-Paid mobile SIM Card, a phone number and your initial call credit.

Q. Where can I purchase a Starter Pack?   (top)

Please see the ‘Signup’ section for more information.

Q. What is a recharge? Where can I do it?   (top)

Please see the ‘Recharge’ section for more information.

Q. How much do the calls cost?   (top)

Please see the ‘Rates’ section for more information on Dodo’s fantastic Pre-Paid Mobile rates.

Q. What is porting?   (top)

Porting (Mobile Number Portability) is the ability to move to another phone provider without changing your existing mobile number.

Q. How do I transfer my number to Dodo?   (top)

Simply pick up a Dodo Pre-Paid Starter Pack and activate! During the activation process you will be given further information on how to transfer your number over.

Q. How long does it take to bring my number across?   (top)

The porting process should take no longer than 24 hours. Delays may occur if system issues are experienced, such as incorrect information supplied during activation.

Q. Can I keep my existing number, even if I currently use a post-paid service?   (top)

Yes! In general, you can keep your number, whether its pre-paid or post-paid. When you are activating your account, you will need to give us your account details for your existing provider, so make sure you have that handy. Please note you may incur fees from your existing provider, so make sure you are not bound by any contracts, or discuss it with them first.

Q. What does it cost to port across to Dodo?   (top)

For Dodo to transfer your number over, it is completely free. However, be sure to check with your current provider to make sure there are no fees payable under your existing contract.

Q. Does my existing contract transfer when i port?   (top)

When you transfer your number to another provider, you may still be obligated to pay any fees due under your existing contract with your current provider. Porting your number may not release you from these obligations, nor does your contract transfer.

Q. Can I port to Dodo from my existing CDMA network?   (top)

Yes! You can transfer from a CDMA network and keep your existing mobile number. You will however require a Dodo SIM Card and a GSM Compatible handset as our network is only GSM compatible.

Q. What problems may I encounter when porting?   (top)

1) Date of Birth

In order for us to successfully transfer your number, we need to match your date of birth held by your existing mobile provider. To ensure your porting is successful, you should verify with your existing provider and ensure they have your correct date of birth.

2) Mobile number does not exist

Most Pre-Paid services have a life cycle. Pre-Paid services that have been un-used for a period of time may have expired. In this case, please confirm with your Pre-Paid or Post-Paid provider that your account is still active.

3) You are not the account holder

If a parent, guardian or friend registered your previous mobile account for you or the account is in someone elses name, you will not be able to port the number. Only the person who registered the mobile number can bring the number over to Dodo.