What hardware are you returning to DODO?

 

How do I return my handset?

  • Collect all the equipment and associated accessories (preferred in its original box).

  • Take them to your preferred Australia Post store and present the code that we have sent you via SMS and email to the staff at the counter to have your return packaged and processed free of charge. If you do not have the code already, please contact us on 133636.

  • Keep your receipt as a record of your return.

  • Please return the handset within 30 days to avoid a handset non-return fee.

  • Click here to locate your closest Australia Post.

What documents do I need to include when returning a mobile handset:

  • Click here to download the Dodo External Repair Agreement.

  • Complete and sign the Dodo External Repair Agreement (ERA).

I have an iPhone. Do I have to make any changes to my phone settings?

  • Yes. Please click Here for the instructions.

What do I need to return?

  • Your handset, (in the box if possible).

  • The power lead cords.

What happens if I don’t have all items?

Send back all the items you have and we’ll be in contact if there are any major issues.

What happens next?

  • Once we receive the handset, we will send you a confirmation SMS.

  • If you continue to get reminder messages 7 days after returning your hardware please contact us on 1300 538 463 and keep your receipt handy.

 

 

How do I return my hardware?

  • Take the hardware listed below to your preferred Australia Post store and present the code that we have sent you via SMS and email to have your return packaged and processed free of charge. If you do not have the code already, please contact us on 133636.

  • Keep your receipt as a record of your return.

  • Please return the hardware within 30 days to avoid a hardware non-return fee.

  • Click here to locate your closest Australia Post.

What do I need to return?

  • Set Top Box.

  • Power lead with power pack.

  • Remote with batteries removed.

  • HDMI Cable.

  • Ethernet Cable.

What happens if I don’t have all items?

Send back all the items you have and we’ll be in contact if there are any major issues.

What happens next?

  • Once we receive the equipment, we will send you a confirmation SMS.

  • If you continue to get reminder messages 7 days after returning your hardware please contact us on 1300 538 463 and keep your receipt handy.

 

How do I return my hardware?

  • You’ve let us know that you no longer require your hardware.

  • Shortly after you will receive a return code via SMS and email.

  • Take the hardware to your preferred Australia Post store and present the code to have your return packaged and processed freeof charge. If you do not have the code already, please contact us on 133636.

  • Keep your receipt as a record of your return.

  • Please return the handset within 30 days to avoid a handset non-return fee.

  • Click here to locate your closest Australia Post.

What do I need to return?

  • Ethernet Cable.

  • Power Cord.

  • Phone Cord.

  • ADSL Filter/Splitter.

  • Modem/Router.

What happens if I don’t have all items?

Send back all the items you have and we’ll be in contact if there are any major issues.

What happens next?

  • Once we receive the equipment, we will send you a confirmation SMS.

  • If you continue to get reminder messages 7 days after returning your hardware please contact us on 1300 538 463 and keep your receipt handy.